Q: How many guests may come to my party?
A: For each party we can comfortably accommodate up to15 children plus adults. The party package price include up to 15 children.

Q: What if I have more than the allowed number of children for my package?
A: There is an additional $10 charge for every child over the amount included in your package.

Q: Will there be someone in the party room to serve my cake/pizza/etc.?
A: Yes! Even though it is ultimately each parents job to ensure children are following the rules, each party will be assigned 1-2 Party Helpers which will help supervise the children in the play area as well as help serve food and drinks in the party room.

Q: Can I bring my own food?
A: No food that has to be heated or prepared (in any way) is allowed, nor can you have pizza delivered or brought in. (No crock pots, heating elements, etc.) We allow items such as chips and dip, sandwich trays, fruit & veggie trays, cookies, or candy. If there is something that you are unsure of please ask ahead of time. No exceptions. Thank you.

Q: Can I bring alcohol for the adults?
A: NO alcohol is allowed in our facility at anytime for any reason.

Q: When do I need to know the final number of children attending the party?
A: We do not need a final head count as to the fact that you are responsible for knowing the amount of pizza you will need as well as cake. (We always have plenty of drinks, paper goods, party favors, and ice cream on hand for additional charge)

Q: When do I need to arrive?
A: We will have everything setup for you ahead of time and anything that you may be bringing a party helper will setup for you at the appropriate time. Most likely, another party will be finishing in the play area. So if you arrive early you will not be allowed to enter the play area until the exact time that your party begins. Arriving early will only prolong your waiting time. If you would like to come early 5-10 minutes will be plenty.

Q: Do I need to bring my own paper products?
A: For your convenience we provide plates, cups, napkins and tablecloths in a "party" theme. Yes, you bring your own supply for the party.

Q: What if I want a themed party supply(Barbie, Transformers etc.)?
A: Feel free to bring your own paper products for any theme you choose.

Q: Can I bring my own decorations?
A: Most decorations are acceptable for use, however being that we try to keep our rooms looking wonderful we DO NOT allow anything to be stapled, tacked, or glued to our walls. You may use sticky tack to hang light items to the walls or you can tape items to the tables or chairs. We will not remove our decorations from the walls.

Q: What if more/less children show up the day of the party after I have placed my order and paid for it.
A: The prices of the party packages can not to changed. The price include accomodation of up to 15 children plus adults. If you have paid for additional children($10 per child) and they did not come, we get your money back for these children.

Q: What if I want more than a 2-hour party?
A: For scheduling purposes your party can NOT be extanded. You may purchase additional party slot for $50 less original price of the party package, if you are going to have this additional party right after the original. THIS ADDITIONAL PARTY TIME MUST BE SCHEDULED AHEAD OF TIME!

Q: What if I want to bring my own cake? Will my package price decrease?
A: You may bring your own cake however the price of the packege will not be decreased..

Q: Do you have any other food?
A: YES! We have recently started serving pizza, ice-cream, drinks, and other snacks from our snack bar.

Q: Do you charge for siblings of party guests?
A: Any child who is of walking age and playing on the BOUNCE HOUSE playground is considered a "guest" of the party and counts towards the 15 max guest count.

Q: What do I have to do to reserve a party time?
A: All of our packages require a $50.00 deposit (no times are held without a deposit). This $50.00 is subtracted from the total cost of the party, the remainder is paid the day of the party. We accept cash, credit & debit cards. NO CHECKS please.(credit/debit card deposits may be done by phone).

Q: What if I need to cancel my party? Is my deposit refundable?
A: No, all party deposits are NON-REFUNDABLE. However, if you would like to move your party to a different date or time you may do so as long as the change is made at least 14 days before your original party date. You have 60 days to reschedule your party before the deposit is forfeited.

Q: How far in advance should I book my event?
A: Friday, Saturday and Sunday time slots fill up fast. To get the date and time you want, it is advisable to book your event 2 months in advance. However, we will always try to accommodate even the most immediate need with an available time slot.

Q: WILL I BE ABLE TO USE THE PARTY ROOM AND PLAY AREA FOR THE FULL 1 HOUR 45 MINUTES?
A: YES, you can use party room and playground at the same time during 1 hour and 45 minutes included in your party package.

 

 

Thank you for allowing Bounce House to supply the fun for your party!!